Learning with Buurtzorg

From 2017 to 2023 we traded as Buurtzorg Britain & Ireland, supporting 40+ health and care organisations to make change inspired by the Buurtzorg model.

Buurtzorg, the Dutch provider of health and social care at home, has grown from one self-organised team at start-up in 2007 to more than 950 teams and 15,000 staff today.

The venture was launched in collaboration with the RSA, which awarded its annual Albert Medal — previous recipients include Marie Curie, Thomas Edison and Stephen Hawking — to Buurtzorg founder and chief executive Jos de Blok.

“We started working with different countries and discovered that the problems are the same,” said Jos. “The message every time is to start again from the patient perspective and simplify the systems.”

Brendan Martin, managing director of Public World and Buurtzorg Britain & Ireland, added: “Of course, there are important differences between the Dutch, British and Irish systems, but the Buurtzorg message of humanity over bureaucracy is universal.

Want to know how Buurtzorg became about? Here’s a great starter video of founder Jos de Blok’s presentation at the RSA in London, when he accepted the Albert Medal.

You will find various case studies from organisations that have piloted working with self-organising teams here and a collection of webinars and videos here.